You will find answers to some of our most frequently asked questions in the section below.
If you have read the FAQ and still need to know more please feel free to contact us.
How long is the eye examination?
A standard eye test would take roughly 40 minutes. Any previous optical results will be assessed and taken into account as well. E.g. problems or concerns, glasses, contact lenses etc.
Do we accept private health insurance?
Yes we do. Rebates from all the major health funds are accepted.
Returns / Warranty?
Spectacles / Sunglasses: A one year warranty is supplied on manufacturer’s defects for frames and lenses. Note that some manufacturers offer extended warranties which will be specified if available. A manufacturers fault is a defect that is present or develops due to the manufacturing process. Unfortunately, if you change your mind, a refund will not be issued.
Contact Lenses: A 12 months manufacturer’s warranty will be applied to our contact lenses. Given that the following occurs within 12 months of purchase, Bulleen Eyecare with provide replacement lenses if the product is defective upon opening or due to a manufacturing error.
Spectacle Lenses
What type of lenses do we use?
We use Essilor and Nikon lenses which are rated as some of the finest quality spectacle lenses available in the world of optics. The quality of the coating and the lenses themselves have been developed over many years of research and the quality continues to improve. There are cheaper lenses available, however the overall quality does not live up to superiority of the Essilor and Nikon lenses.
During your eye test, we will discuss refractive lenses and the thickness of the lens itself and give you an idea of how they will fit / look in your frame. Some common practices are:
- For prescriptions of +2.50, grind lenses are recommended
- For prescriptions of -3.00, high index are recommended
- For nylon and rimless frames, high index (1.6 – 1.67) are recommended
Our multifocal lenses include the latest and best from Varilux S Series from Essilor. The innovative new ocular technology from Essilor is now available to patients. The benefits include a 90% reduction of the swim effect and a 50% increase in binocular vision fields when compared to premium lenses.
Your happiness with the product is our priority so we will contact you if any doubts or concerns arise.
What are Transition lenses?
Transition Lenses, also known as photochromic lenses, automatically darken to specific shade when in contact with UV (ultra-violet) light (i.e. Sunlight). They will automatically lighten again in the absence of sunlight. You can choose between 3 colours for your transition lenses – brown, grey and graphite green.
Please visit the Transitions website for information: www.transitions.com
Do you offer prism correction?
Yes. Prisms can be implemented if your prescription requires.
What lens coatings do we offer?
All of our lenses come with 100% UV Protection Coating and our standard lenses have a Scratch Resistant coating. If you wish, you can also upgrade to an Anti-Glare coating (still includes a Scratch Resistant coating).
What is Scratch Resistant Coating?
Our lenses are protected with a Super Hard Coating on both sides and therefore a very durable. The coating does not prevent deep scratches, but can diminish small scratches that would usually inflict damage in daily use.
What is Anti-Reflective Coating? How does it work?
Crizal Prevencia, is our premium Anti-Glare Coating and is excellent for computer use and night driving. It works by filtering Blue-Violet light that can be harmful to your retinal cells in your eyes. In addition to this, light does not reflect off the lens, therefore your friends and family will be able to see your eyes clearly through the lenses.
Please visit their website for more information: www.crizalprevencia.com
Why should you need the 100% UV protection feature?
UV treatment in glasses stops the UV rays from causing damage to your eye. All of our lenses include the standard 100% UV Protection.
You can claim from your Private Health Fund. Just present your Insurance card when purchasing your glasses and lenses and we will process everything for you. If you don’t have your card with you at the time, you will receive a receipt with the corresponding codes and you present these to your fund.
Payment
Can I claim from my Private Health Fund?
You can claim from your Private Health Fund. Just present your Insurance card when purchasing your glasses and lenses and we will process everything for you. If you don’t have your card with you at the time, you will receive a receipt with the corresponding codes and you present these to your fund.
Other
We offer a no gap option with a wide range of frames and lens packages for prescription glasses and sunglasses for patients who have extras on their private health cover. We use HICAPS for claiming.
We have every confidence in the quality of the products that we provide, and to back this we offer:
- A lifetime warranty for servicing our eyewear. Services include: cleaning, adjustments, replacement nose pads and screws.
- A 3 month prescription warranty on all Bulleen Eyecare prescriptions.